Cancellation & Refund Policy

Last Updated: 1st April, 2025

At Chirag.co, we are committed to providing high-quality website development, consulting, and mentorship services. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled, in compliance with Indian consumer protection laws.

1. Service Cancellation

• Clients may request a cancellation of services by sending an email to us.
• Cancellation requests must be made at least [X] days before the agreed-upon service start date.
• If work has already commenced, cancellation fees may apply based on the progress of the project.

2. Refund Policy

• Website Development & Consulting Services: Refunds are not available once work has commenced. However, partial refunds may be considered at the discretion of Chirag.co based on the amount of work completed.
• Mentorship Services: Fees for mentorship sessions are non-refundable but may be rescheduled if requested at least 24 hours in advance.
• Digital Products or Downloads: No refunds will be issued for digital goods, templates, or resources purchased through the Website.

3. Compliance with Indian Law

• This policy is governed by the Consumer Protection Act, 2019 and applicable Indian contract laws.
• Refunds, if issued, will be processed as per the timelines mandated by Indian financial regulations.
• If a service is not provided as promised, customers have the right to raise a dispute under the Consumer Protection Act, 2019.

4. Exceptions

• If a service cannot be delivered due to unforeseen circumstances on our end, a full or partial refund may be issued.
• Refunds will not be provided for dissatisfaction due to lack of communication, delayed responses, or change of mind after service commencement.

5. Processing Refunds

• Approved refunds will be processed within 7-14 business days to the original payment method, as per Reserve Bank of India (RBI) guidelines.
• Chirag.co is not responsible for any delays caused by financial institutions or payment processors.

6. Dispute Resolution

• In case of a dispute regarding cancellations or refunds, clients may first contact Chirag.co at hi@chirag.co for resolution.
• If the issue is not resolved, disputes may be addressed under Indian arbitration laws or through the appropriate consumer forum.

7. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.

8. Contact

For any questions regarding cancellations or refunds, please contact us.